Make an Appointment: (480) 803-1500 | [email protected]

  • FAQs

    How do I set-up my first appointment?

    Setting up your first appointment is an important step in your journey towards healing and wellness. At Healing & Wellness, we understand that selecting the right therapist is a personal decision, crucial to your progress and success.

    We offer a complimentary 15-minute telephone consultation to kickstart this process. This consultation serves as an opportunity for us to better understand your needs and for you to determine if we are the right fit for you.

    During the call, we’ll discuss your concerns and preferences to determine if our services align with your needs. If we’re not the right fit or if your needs require specialized treatment beyond our expertise, we’ll guide you towards alternative options.

    Call the office 480-803-1500 to schedule the consultation; or, fill out the contact form.

    How long does each therapy session take?

    Therapy sessions are typically once a week and can last for 45 to 60 minutes. However, the duration may vary based on your specific treatment needs and preferences.

    We understand that flexibility is crucial in therapy, so session lengths can be adjusted to accommodate your individual requirements. Additionally, if you have insurance coverage, session duration and frequency may also be influenced by your insurance plan.

    What are your hours?

    Appointments availability differs by therapist.  Please see their individual pages for further details.

    Do you accept insurance?

    At Healing & Wellness, we accept select insurance plans to help make therapy more accessible for our clients. If we are not in-network with your insurance provider, we can still assist you by providing a Superbill, which you can submit to your insurance company for potential reimbursement.  

    Please visit our Rates & Insurance  for a list of accepted insurance plans and more information on our out-of-network billing process. 

    *Please note that you are responsible for understanding the coverage specific to your insurance plan.

    Privacy Notice

    Your privacy is important to us, and we understand that confidentiality is a key aspect of therapy. If you prefer to keep your treatment entirely private, you have the option to opt out of using your insurance for counseling services.

    Insurance companies require a mental health diagnosis in order to process claims, which becomes a part of your medical record. If you prefer not to have any of your health information shared with your insurance provider, you can choose to pay for counseling out-of-pocket, also known as “self-pay.” 

    What happens at the first session?

    Before your first session, you’ll receive an invitation to our client portal to complete paperwork in advance, ensuring a smooth start. In the initial session, called an Intake Assessment, we’ll discuss your reasons for seeking therapy, goals, and any concerns you have. This sets the stage for our collaboration and crafting a personalized roadmap to your recovery.

    I’ve never talked to anyone. I’m used to handling things on my own. Aren’t people who go to therapy weak?

    Not at all. Seeking help is a brave step, showing self-awareness and strength. At Healing & Wellness, we help you recognize your strengths and empower you to overcome challenges. Everyone faces difficulties, and therapy is a proactive way to address them. You’re not alone in this journey; we’re here to support you every step of the way.

    What’s the difference between talking to you or my best friend or family?

    The key difference is professional expertise. While friends and family offer valuable support, mental health professionals bring specialized training and skills to help you navigate challenges effectively. In therapy, you’ll gain new perspectives, learn coping strategies, and receive nonjudgmental guidance tailored to your needs. Sessions are confidential, ensuring privacy and trust. Unlike confiding in loved ones, therapy avoids potential strains on relationships, allowing you to focus solely on your growth and well-being.

    Why shouldn’t I just take medication?

    While medication can be helpful, it may not address all aspects of your concerns. Therapy complements medication by exploring underlying issues, building coping skills, and fostering personal growth. Our collaborative approach empowers you to actively participate in your healing journey, tailoring our work to your specific needs and goals.

    How does it work? What do I have to do in sessions?

    Therapy sessions are customized to your specific needs and goals. While the process varies, you can expect to discuss concerns, explore emotions, and work towards goals. Our client-centered approach ensures sessions align with your preferences and priorities, fostering meaningful progress tailored to you.

    How long will it take?

    The duration of therapy varies for each individual based on their unique circumstances, goals, and commitment. While we can’t specify a time frame here, open communication with your therapist will help track progress and address any concerns. Your journey is supported at a pace that’s effective and comfortable for you.

    Can I come back if I successfully completed treatment?

    Absolutely. Life is unpredictable, and even after successfully completing treatment, new challenges may arise. Returning for further support is not uncommon and does not signify failure. On the contrary, it demonstrates bravery and a commitment to your well-being.

    Whether you’re facing new obstacles or need guidance navigating life’s complexities, we’re here to provide support whenever you need it. Your willingness to ask for help again is a testament to your strength and resilience.

    I want to get the most out of therapy. What can I do to help?

    We are so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication will be crucial to your success.

    Schedule a Free 15-Minute Phone Consultation